This article explains how to update your Levity account information, including your email address, password, delivery address, and payment method. Some account updates can be completed through your patient dashboard, while other account changes require help from the Levity Customer Care Team.
Keeping your Levity account information up to date helps support timely shipments, accurate communications, and uninterrupted care.
Updating your email or password
To change your login email or reset your password, contact the Levity Customer Care Team.
To contact the Levity Customer Care Team:
Go to any Levity page.
Click the lavender box with the black chat bubble in the bottom-right corner of the page.
Send a message explaining that you need to update your login email or reset your password.
The Levity Customer Care Team is available to help with email and password updates.
Updating your delivery address
To update your shipping address, review the FAQ article How Do I Change My Delivery Address?
Address changes should be made before your next order is processed to help avoid shipment delays or misdeliveries.
Updating your payment method
To update your credit card or other payment details, review the FAQ article How Do I Change My Payment Information?
Updating your payment method on time helps support successful payment processing and uninterrupted shipments.
Need further assistance?
Contact the Levity Customer Care Team if you have questions or need help updating your Levity account information.
To contact the Levity Customer Care Team:
Go to any Levity page.
Click the lavender box with the black chat bubble in the bottom-right corner of the page.
Send a message explaining what account information you need help updating.
The Levity Customer Care Team is available to support you.
If you still need help after reviewing the information above, additional assistance is available