This article explains what to do if your Levity order is delayed, missing, or marked as delivered but not received. Use this article to track your shipment, understand when to contact the Levity Customer Care Team, and learn what to check before reporting a missing delivery.
Track your shipment
Once your order ships, Levity will send you a confirmation email with a FedEx tracking link.
Use the FedEx tracking link to monitor your shipment status and estimated delivery date in real time.
If your shipment is delayed, stalled, or has not arrived
If your order appears delayed, stalled, or has not arrived by the expected delivery date, wait until the end of the estimated delivery window provided by FedEx.
After the estimated delivery window has ended, contact the Levity Customer Care Team for help with your order.
To contact the Levity Customer Care Team:
Go to any Levity page.
Click the lavender box with the black chat bubble in the bottom-right corner of the page.
Send a message explaining that your shipment is delayed, stalled, or has not arrived.
The Levity Customer Care Team is available to support you.
If your order is marked as delivered but you did not receive it
Sometimes carriers may mark packages as delivered before the package arrives, or the carrier may deliver the package to the wrong address.
If your order is marked as delivered but you did not receive it:
Check nearby areas where the package may have been left.
Ask neighbors whether they received the package by mistake.
Check with your building’s front desk or mailroom, if applicable.
If the package is still missing, contact Levity within 48 hours of the delivery confirmation.
You may be eligible for a complimentary replacement, subject to a brief investigation and eligibility criteria.
Need further assistance?
Contact the Levity Customer Care Team if you have questions or need help with a delayed shipment, missing shipment, FedEx tracking link, delivery confirmation, or replacement request.
To contact the Levity Customer Care Team:
Go to any Levity page.
Click the lavender box with the black chat bubble in the bottom-right corner of the page.
Send a message explaining what delivery issue you need help with.
The Levity Customer Care Team is available to support you.
If you still need help after reviewing the information above, additional assistance is available