This article explains how Levity consultations work, including how to complete the initial online consultation, what the clinical review involves, what happens after prescription approval, what is included in your first shipment, and how monthly check-ins work. Use this article if you want to understand Levity’s online consultation process from sign-up through ongoing follow-up care.
Levity consultations are completed entirely online through the secure Levity patient portal. Most patients do not need to attend in-person appointments, video consultations, or phone calls to begin treatment.
The Levity consultation process is designed to provide a streamlined and remote treatment experience from consultation through ongoing follow-up care.
Initial consultation process
1. Create your Levity account
To begin treatment, create a secure Levity patient account through the Levity platform.
Your Levity account will allow you to:
Complete your consultation
Upload medical documents
Track treatment progress
Complete monthly check-ins
Communicate with the clinical team
2. Complete the medical intake questionnaire
After signing up, you will complete a medical intake questionnaire containing approximately 17 questions.
The questionnaire typically takes less than 10 minutes to complete.
The Levity medical intake asks about:
Medical history
Current medications
Existing health conditions
Weight loss goals
Lifestyle information
Previous GLP-1 treatment history where relevant
Providing accurate information helps clinicians assess whether treatment is safe and appropriate for you.
3. Clinical review and prescription approval
A licensed Levity prescriber reviews your medical intake after submission.
Clinical review typically takes approximately 1–2 business days.
The clinician may review:
Your medical history
Current medications
Treatment eligibility
Safety considerations
Uploaded medical documentation
Some patients, particularly those with type 2 diabetes or pre-diabetes, may be asked to provide:
Recent lab results
Medical records
Additional health information
If additional documentation is needed, you will receive instructions through your Levity account or email.
What happens after my consultation is approved?
1. Prescription approval notification
Once approved, you will receive confirmation that your prescription has been issued.
Approval updates are typically sent through:
Email notifications
Your Levity patient dashboard
2. Order processing and shipping
After approval, your prescription moves into pharmacy processing and fulfilment.
Orders are typically:
Processed within approximately 1–2 business days
Prepared and shipped within approximately 5–7 business days
Levity shipments are generally sent using FedEx Overnight Shipping.
What is included in my first shipment?
Your first Levity shipment may include:
Your prescribed medication
Syringes
Alcohol swabs
Medication guidance materials
Treatment support information
Some treatments may also include:
Cooling materials
Insulation packaging
Patient information leaflets
What are monthly check-ins?
Monthly check-ins are required follow-up consultations completed before each refill.
Monthly check-ins help ensure your treatment remains safe, effective, and appropriate over time.
1. Monthly reminder email
You will usually receive a reminder email approximately 1 week before your next scheduled refill date.
The reminder prompts you to complete your follow-up consultation before your next order is processed.
2. Complete the monthly check-in questionnaire
During your monthly check-in, you may be asked about:
Your current dose
Side effects or symptoms
Weight loss progress
Appetite changes
Treatment response
Medical updates
You may also request a dosage adjustment during this stage if appropriate.
3. Clinician review of your monthly check-in
A Levity clinician reviews your monthly check-in responses before approving your next refill.
The clinician may decide to:
Maintain your current dose
Increase your dose
Decrease your dose
Request additional information if needed
All dose decisions are based on clinical appropriateness and safety considerations.
Why is timely submission important?
Submitting your monthly check-in before your scheduled order date helps avoid delays in processing and shipping.
Late monthly check-ins may result in:
Delayed shipments
Your current dose processing without requested changes
Additional review delays if more information is needed
Need further assistance?
You can contact the Levity Customer Care Team by using the lavender chat icon with the black speech bubble located in the bottom-right corner of the Levity website.
If you still need help after reviewing the information above, additional assistance is available.