This article explains why Levity requires a monthly check-in consultation, when you will receive your monthly check-in reminder, how to access the monthly check-in, what information you need to provide, and what happens after you submit your monthly check-in. Use this article if you need help completing your required monthly check-in, reporting side effects, requesting a dosage adjustment, or avoiding refill delays.
Why is the monthly check-in important?
Your monthly check-in helps Levity clinicians monitor your treatment progress and ensure your medication remains safe and appropriate for you.
Monthly check-ins are important because they help the clinical team:
Monitor your weight loss progress
Review side effects or symptoms
Assess your response to treatment
Identify safety concerns early
Determine whether your dose should stay the same, increase, or decrease
Providing accurate and complete information helps support safer prescribing decisions and more personalized treatment adjustments.
When will I receive my monthly check-in reminder?
Levity typically sends a monthly check-in reminder approximately 1 week before your next scheduled order date.
You may receive an email with a subject line similar to:
“Your Monthly Check-In Is Due”
“Levity Follow-Up Consultation Reminder”
These reminders help ensure you have enough time to complete your check-in before your next refill is processed.
How do I access the monthly check-in?
To complete your monthly check-in:
Log in to your Levity patient dashboard
Navigate to the “Monthly Check-In” section
Select the “Start Now” button
Complete the questionnaire and submit your responses
The check-in questionnaire is completed entirely online through your secure Levity account.
What information will I need to provide during my monthly check-in?
The monthly check-in questionnaire may ask about:
Your current medication dose
Missed doses or treatment interruptions
Side effects or symptoms
Weight loss progress
Appetite and energy levels
New medications or medical conditions
Recent lab results if applicable
Reporting side effects and symptoms
You should report any side effects you are experiencing, including symptoms such as:
Nausea
Vomiting
Dizziness
Fatigue
Constipation
Stomach discomfort
You should also report any more serious or concerning symptoms promptly, including symptoms such as:
Chest pain
Severe abdominal pain
Difficulty breathing
Persistent vomiting
Signs of dehydration
Requesting a dosage adjustment
During your monthly check-in, you may request a dosage increase or decrease if appropriate.
If requesting a dose adjustment, provide as much detail as possible about:
Weight loss progress
Side effect severity
Appetite changes
Medication tolerability
Reasons for requesting the adjustment
Supporting documentation such as lab results or provider notes may also be uploaded if available.
When should I submit my monthly check-in?
Recommended submission timing
Complete your monthly check-in at least 72 hours before your next scheduled order date.
This allows enough time for:
Clinical review
Prescription approval
Pharmacy processing
Shipment preparation
What happens if I submit my check-in late?
If you miss the check-in window:
Your refill may process at your current dose
Dose adjustment requests may apply to the next refill cycle instead
Late submissions can also delay prescription approval and shipment processing.
What happens if my responses are incomplete?
Missing or incomplete information may delay your order.
Make sure you:
Answer all required questions
Provide accurate information
Upload requested documents where applicable
What happens after I submit my monthly check-in?
Clinical review (typically 1–2 business days)
A licensed clinician reviews your responses, including:
Side effect reports
Progress updates
Dose adjustment requests
Medical updates
Possible review outcomes
After review, you may receive one of the following outcomes:
Maintain current dose
Your clinician may decide your current dose remains appropriate.
Dose adjustment approved
Your clinician may approve a higher or lower dose for your next shipment.
Additional information required
The clinical team may request:
Additional symptom clarification
Updated lab results
Medical records
Further information before processing your prescription
You will typically receive updates through email or your Levity dashboard.
What should I do if I have problems accessing my check-in?
Technical issues
If you experience technical problems:
Clear your browser cache
Try another browser
Switch devices if needed
Attempt logging in again later
Missing reminder email
If you do not see your reminder email:
Check your spam or junk folder
Log directly into your Levity dashboard to see whether the check-in is available
Questions about the questionnaire
If you are unsure how to answer a question about:
Symptoms
Lab results
Side effects
Dose requests
Contact the Levity Customer Care Team for guidance before submitting your check-in.
Can I correct information after submission?
If you notice incorrect information after submitting your monthly check-in, contact Levity as soon as possible.
Examples may include:
Incorrect current dose
Missing side effect information
Incorrect weight updates
Missing medical changes
If the clinician has not yet reviewed your check-in, corrections may still be possible before your prescription is finalized.
You can contact Levity at:
The Levity website chat support feature
Frequently asked questions
Do I need lab results every month?
No. Monthly lab results are usually only required if your clinician specifically requests follow-up testing or additional monitoring.
Examples may include:
Blood glucose testing
Lipid panels
Metabolic monitoring
What if I experience severe side effects between check-ins?
Do not wait until your next monthly check-in if you develop severe symptoms or urgent side effects.
Contact the Levity clinical team immediately for guidance and medical review.
Can I request a dose adjustment outside of my monthly check-in?
Yes. You may contact the Levity Customer Care Team to request a dose review outside of your standard check-in window if clinically necessary.
Include details about:
Your current dose
Side effects
Treatment concerns
Reason for the requested adjustment
Supporting documentation may also help support your request.
Need further assistance?
You can contact the Levity Customer Care Team by using the lavender chat icon with the black speech bubble located in the bottom-right corner of the Levity website.
If you still need help after reviewing the information above, additional assistance is available.