This article explains how quickly you can start treatment after your initial Levity consultation, what happens after you submit your medical intake, how long clinical review and order processing usually take, what is included in your first shipment, and how to avoid treatment delays.
How quickly can I start treatment after my initial consultation?
Levity aims to help eligible patients begin treatment as quickly as possible while maintaining clinical safety and prescription review standards.
The time between your initial consultation and receiving treatment depends on:
How quickly you complete your consultation
Whether all required documents are uploaded correctly
Clinical review timelines
Pharmacy processing times
Shipping and delivery schedules
Step-by-step timeline to start treatment
1. Complete your consultation and upload required documents
After signing up with Levity, you will need to:
Complete a medical intake questionnaire
Upload required photo documentation
Provide any additional medical information requested during review
Required documentation may include:
Government-issued photo ID
Progress photos or verification images
Relevant medical records if requested by the clinical team
Submitting complete and clear documentation helps avoid delays in the review process.
2. Clinical review (typically 1–2 business days)
Once your consultation and documentation are submitted, a licensed prescriber reviews your information.
Clinical review usually takes approximately 1–2 business days.
During this review, the prescriber assesses:
Your medical history
Current medications
Eligibility for treatment
Safety considerations
Treatment suitability
If additional information is needed, the Levity clinical team will contact you directly by email or through your account.
3. Prescription approval and pharmacy processing
If approved for treatment, your prescription is sent to the pharmacy for fulfillment and preparation.
Pharmacy processing and order preparation typically take 5–7 business days.
During this stage, your order may undergo:
Prescription verification
Medication preparation
Packaging checks
Quality assurance checks
Cold-chain packaging preparation where required
4. Shipping and delivery
Once dispatched, Levity orders are shipped using FedEx Overnight Shipping.
Most orders arrive the next business day after dispatch, although delivery timelines may vary depending on location, weather conditions, or courier delays.
You may receive shipping confirmation and tracking updates once your order has been dispatched.
What is included in my first Levity shipment?
Your first shipment may include:
Your prescribed medication
Injection supplies such as syringes and alcohol swabs
Welcome materials
Treatment guidance and support resources
Some treatments may also include:
Cooling materials or insulation packaging
Patient information leaflets
Sharps disposal guidance
How can I avoid delays when starting treatment?
To help prevent delays with your Levity order:
Upload all required documents clearly and correctly
Complete your consultation as soon as possible after sign-up
Check your email regularly for follow-up requests
Respond promptly if the clinical team requests additional information
Incomplete documentation or missing information may delay clinical review and prescription approval.
Need further assistance?
You can contact the Levity Customer Care Team by using the lavender chat icon with the black speech bubble located in the bottom-right corner of the Levity website.
If you still need help after reviewing the information above, additional assistance is available.