This article explains what the Invalid Date shipment status means in your Levity dashboard and what to do if the status does not update. Use this article to understand why shipping information may not be available yet, how to check for missing information, and when to contact the Levity Customer Care Team.
What the “Invalid Date” shipment status means
If you see Invalid Date under your shipment status, your order is typically still in the processing stage and has not shipped yet.
Shipping information becomes available after your order is approved and enters fulfillment.
Why your shipment may show “Invalid Date”
Your shipment may show Invalid Date for one of the following reasons:
Your order is still processing
Your prescription may still be under review by a licensed prescriber. Shipping information will become available after the prescription is approved and the order moves into fulfillment.Levity may need more information from you
If you have not received an email confirming your prescription approval, there may be outstanding steps, such as required documentation or follow-up questions from the Levity clinical team.
What to do if your shipment says “Invalid Date”
To check your order status:
Log in to your Levity dashboard.
View your order details.
Look for any prompts requesting additional information or documentation.
Check your email for messages from Levity about prescription approval, documentation, or follow-up questions.
If there are no prompts in your dashboard and the Invalid Date message persists, contact the Levity Customer Care Team for personalized support.
When your shipment status will update
Once your prescription is approved and your order is processed:
Levity will send you an email confirmation.
Your shipment status will automatically update.
Your shipment status will show a valid tracking number and estimated delivery date.
Your medication will typically ship through FedEx Overnight.
Need further assistance?
Contact the Levity Customer Care Team if you need help with an Invalid Date shipment status, order processing, missing documentation, prescription approval, tracking number, or estimated delivery date.
To contact the Levity Customer Care Team:
Go to any Levity page.
Click the lavender box with the black chat bubble in the bottom-right corner of the page.
Send a message explaining that your shipment status says Invalid Date.
The Levity Customer Care Team is available to support you.
If you still need help after reviewing the information above, additional assistance is available